Resolved -
We are investigating reports of poor performance with Monitor for some customers which occurred on 10/03/26 between 11am - 12pm
Mar 10, 11:00 GMT
Resolved -
We are currently investigating poor performance issues with Monitor which affected some customers on Web Shard D on 09/03/26 between 15:00-17:00.
Mar 9, 15:00 GMT
Resolved -
There was an issue with the Atlas device sync service between approximately 08:00-10:30. Our technical teams are investigating the cause and planning steps to implement a fix to prevent further occurrences happening. We apologise for the disruption to service this may have caused.
Mar 8, 08:00 GMT
Resolved -
This incident has been resolved.
Mar 5, 14:16 GMT
Update -
We are continuing to monitor for any further issues.
Mar 5, 13:38 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 5, 13:38 GMT
Investigating -
There is a confirmed issue with the Atlas Pharmacy integration with Titan whereby handout events are currently not pulling through correctly. This is being investigated now
Mar 5, 11:53 GMT
Resolved -
We are aware that there were some performance issues reported with some pages in Monitor for customers on Web Shard D. This has been resolved and performance has improved. We apologise for the disruption in service.
Mar 3, 15:30 GMT