CAPA and Atlas Pharmacy Login Issues
Update - We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate and attempt to resolve this issue
Sep 30, 2026 - 10:27 BST
Update - We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. There will be a maintenance window today to allow our DevOps team to apply a fix to CAPA 2, we will post a Maintenance Status page as soon as we are aware of the projected time of installation. Thank you for your continued patience whilst we investigate and attempt to resolve this issue.
Sep 29, 2026 - 07:56 BST
Update - We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate this issue.
Sep 24, 2026 - 15:05 BST
Investigating - We are currently investigating CAPA and Atlas Pharmacy Login Issues, It has been reported that a large number of customers are experiencing long login times and multiple login attempts before successfully launching the application, please be advised that this is occurring on both CAPA 1 & 2 systems but logins are successful, but may take longer than usual or a number of attempts.
Sep 23, 2026 - 14:59 BST

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Maintenance

Scheduled Maintenance

CAPA 1 HF installation and testing Oct 6, 2026 11:30-13:30 BST

CAPA 1 Servers will be undergoing a rolling hotfix installation period, this will affect CAPA and Atlas Pharmacy users, this may mean you are logged off the system for a short while, you will be able log back onto the system straight away as the system has multiple servers available.
Posted on Oct 05, 2026 - 15:04 BST

Oct 6, 2026

No incidents reported today.

Oct 5, 2026

Performance Issues with mCare Web Shard D - Affecting 5% of Customers
Resolved - This incident has been resolved.
Oct 5, 16:23 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 5, 14:17 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Oct 5, 14:11 BST
CAPA 1 HF installation and testing
Completed - The scheduled maintenance has been completed.
Oct 5, 15:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 11:30 BST
Scheduled - CAPA 1 Servers will be undergoing a rolling hotfix installation period, this will affect CAPA and Atlas Pharmacy users, this may mean you are logged off the system for a short while, you will be able log back onto the system straight away as the system has multiple servers available.
Oct 5, 10:31 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Intermittent failure to sync on both Atlas emar pods
Resolved - This incident has been resolved.
Oct 1, 15:49 BST
Update - We are continuing to monitor for any further issues.
Oct 1, 14:20 BST
Monitoring - A brief degradation of service was experienced at approx. 13:55 resulting in isolated sync failures on both pods on Atlas emar devices. Service has now recovered and we are monitoring the situation. Please continue to use the system as normal
Oct 1, 14:20 BST

Sep 30, 2026

Unresolved incident: CAPA and Atlas Pharmacy Login Issues.

Sep 29, 2026

Performance Issues with mCare on Monitor
Resolved - This incident has been resolved.
Sep 29, 12:54 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 11:39 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 29, 10:33 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Sep 29, 09:43 BST
CAPA 2 HF installation and testing
Completed - The scheduled maintenance has been completed.
Sep 29, 11:36 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:45 BST
Scheduled - CAPA 2 will be undergoing maintenance at this time to apply MS patches and HF to resolve the login issues currently being experienced
Sep 29, 08:45 BST

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Sep 23, 2026

Sep 22, 2026

No incidents reported.

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