Person Centred Software Status

Person Centred Software

Experiencing Issues with Aircall Outbound Calls

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Scorecard Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Intercom Operational

Oomph Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

Intercom Intercom Web Messenger Operational

Intercom Email Operational

Intercom Chats and Posts Operational

Aircall Inbound Calls Operational

Aircall Outbound Calls Degraded Performance

IQ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2026

No incidents reported today.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

Monitor and Care Delivery Degraded Performance - Affecting 6% of Customers

Resolved - This incident has been resolved.
Apr 16, 17:16 BST

Identified - We are aware of poor performance with Monitor and the Care Delivery app for approximately 6% of customers. A fix has been applied and we are waiting for it to improve performance.
Apr 16, 16:19 BST

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

mCare Monitor Degraded Performance (Web Shard I Only)

Resolved - This incident has been resolved.
Apr 10, 13:47 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 13:09 BST

Apr 9, 2026

mCare Monitor and Care Delivery Degraded Performance

Resolved - This incident has been resolved.
Apr 9, 15:00 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 14:18 BST

Identified - We are investigating an issue with mCare Monitor and Care Delivery app which is affecting some customers
Apr 9, 14:17 BST

Monitor and Care app Degraded Performance - Front End Web Shard F

Resolved - This incident has been resolved.
Apr 9, 13:15 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 12:50 BST

Identified - We are investigating reports of poor performance with Monitor and Care App for some customers on Front End Web Shard F
Apr 9, 10:06 BST

Apr 8, 2026

Care Delivery App and Monitor Degraded Performance - Database Shard F

Resolved - This incident has been resolved.
Apr 8, 13:11 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 12:04 BST

Identified - We are investigating an issue with the Care Delivery app and Monitor which is affecting some customers
Apr 8, 11:50 BST