Person Centred Software Status

Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Scorecard Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Intercom Operational

Oomph Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

Intercom Intercom Web Messenger Operational

Intercom Email Operational

Intercom Chats and Posts Operational

Aircall Inbound Calls Operational

Aircall Outbound Calls Operational

IQ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 8, 2026

No incidents reported today.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

Atlas Server Error when synchronising

Resolved - This incident has been resolved.
Feb 3, 12:52 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 12:26 GMT

Identified - The issue has been identified and a fix is being implemented.
Feb 3, 12:26 GMT

Update - We are continuing to investigate this issue.
Feb 3, 12:20 GMT

Investigating - We have had reports of some degraded performance with device synchronisation on Atlas eMAR. This is being investigated now.
Feb 3, 12:19 GMT

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

Monitor and Care App Degraded Performance

Resolved - This incident has been resolved.
Jan 27, 12:54 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 12:38 GMT

Identified - We are investigating reports of poor performance with Monitor and Care App for some customers.
Jan 27, 12:15 GMT

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.