Resolved -
This incident has been resolved.
May 12, 13:16 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 12, 12:19 BST
Identified -
The Issue has been identified and fix has been applied to the system, please check your medication information.
May 12, 12:16 BST
Investigating -
We are currently investigating a reported issue where data relating to Auto Adjust information in medication time lines, our Engineering team is looking into this issue and we will report any updates as they become available. There is no issue with medications, please continue to administer medications at the appropriate times as indicated by the devices.
May 12, 11:58 BST
Resolved -
Resolved: The performance issues affecting the system have now been fully resolved. All services are operating normally.
We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly.
We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
May 11, 12:07 BST
Identified -
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing Monitor.
We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.
Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
May 11, 11:28 BST
Completed -
The scheduled maintenance has been completed.
May 11, 11:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 BST
Scheduled -
We will be undergoing scheduled maintenance during this time. We expect there to be no downtime during this maintenance period.
Apr 28, 10:54 BST
Resolved -
This incident has been resolved.
Apr 29, 14:48 BST
Monitoring -
Update: We have implemented a fix and are closely monitoring the system to confirm it is performing as expected.
You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know.
We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you again for bearing with us.
Apr 29, 13:57 BST
Identified -
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing Monitor.
We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.
Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Apr 29, 12:55 BST