All Systems Operational

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Welcome to the Person Centred Software status page for system updates

mCare Operational
Care Delivery Operational
Monitor Operational
Relatives Gateway Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting Operational
Group Reporting Operational
OneLondon Care Records Operational
Atlas eMar Operational
Atlas Central Operational
CAPA Operational
CAPA inbound prescription service Operational
Atlas Sync Operational
eMAR App Operational
Titan Integration Operational
Scorecard Operational
Digital Reception Operational
MDM (Mobile Device Management) Operational
Intercom Operational
Oomph Operational
ResHub Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
IQ Operational
Redcrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 29, 2026

Performance Issues with mCare Database Shard E - Affecting 5% of Customers
Resolved - This incident has been resolved.
Oct 29, 17:08 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 16:46 GMT
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 14:52 GMT
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Oct 29, 14:44 GMT
Atlas System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 00:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:59 GMT
Scheduled - We will be undergoing scheduled maintenance during this time. You may experience brief disruption to some services, though we expect any interruptions to be short.
Oct 19, 08:36 BST

Oct 28, 2026

Oct 27, 2026

Performance Issues with mCare Web Shard B & C - Affecting 49% of Customers
Resolved - This incident has been resolved.
Oct 27, 13:27 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 12:57 GMT
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Oct 27, 12:33 GMT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Performance Issues with mCare on Database Shard A - Affecting 45% of Customers
Resolved - The performance issues affecting the system have now been fully resolved. All services are operating normally.

We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly.

We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Oct 22, 12:26 BST
Monitoring - We have implemented a fix and are closely monitoring the system to confirm it is performing as expected.

You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know.

We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you again for bearing with us.
Oct 22, 11:08 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Oct 22, 10:47 BST

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Google Cloud Services Incident
Resolved - This incident has been resolved.
Oct 20, 15:15 BST
Investigating - We are aware of a general issue with Google Cloud Services across Europe which has been widely reported in the media. There is no known impact to PCS services at present but we will provide updates if this changes.

Google are managing this incident.
Oct 20, 12:12 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

UPDATE: Performance Issues with mCare Database Shard C - Affecting 4% of Customers
Resolved - This incident has been resolved.
Oct 17, 20:54 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 20:53 BST
Identified - We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

We will share another within 1 hour.
Oct 17, 20:43 BST

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

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