Person Centred Software Status

Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

NHS Integration Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Zendesk Operational

Wellness & Activities Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

Monitor Degraded Performance - Front End Web Shard A

Resolved - This incident has been resolved.
May 13, 16:02 UTC

Investigating - We are investigating reports of poor performance with Monitor for some customers on Front End Web Shard A
May 13, 15:01 UTC

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

Planned Care Actions Not Pulling Through to Monitor or Care Delivery App

Resolved - This incident has been resolved.
May 9, 13:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 12:25 UTC

Identified - There is an issue with Planned Care actions not pulling through to residents' profiles on Monitor or the Care Delivery App. The technical teams are currently working on a fix.
May 9, 09:22 UTC

May 8, 2024

No incidents reported.

May 7, 2024

Monitor Degraded Performance - Front End Web Shard A

Resolved - This incident has been resolved.
May 7, 13:37 UTC

Monitoring - There were reports of poor performance with Monitor for some customers on Front End Web Shard A. This has now been resolved and we are monitoring to confirm.
May 7, 10:04 UTC

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

Planned Care Actions Not Pulling Through to Monitor or Care Delivery App - Continuation

Resolved - This incident has been resolved.
May 4, 07:42 UTC

Monitoring - All planned care actions have been restored.
May 3, 18:06 UTC

Update - We are continuing to work on this issue. All new planned care is working as expected, unsuspended residents' planned care is working as expected, and we are working on restoring planned care actions missing in the future.

We have completed the remedial work on about 60% of all customers and the rest will be completed by the end of the day.
May 3, 16:01 UTC

Update - We are continuing to work on a fix for this issue.
May 3, 12:54 UTC

Identified - Customers are still experiencing issues with Planned Care not pulling through to residents' profiles in Monitor or through to the Care Delivery app.
May 3, 06:41 UTC

May 3, 2024