Investigating - We have identified an issue whereby all users are failing to open CAPA when using CAPA 2 (CAPA's backup server access). Please note CAPA 1 (The primary server) is still allowing access. Please continue to use CAPA 1 as normal.

However, please do not attempt to continue using CAPA 2 for the time being. We will update as soon as it is available again

We are working to fix the issue now

Sep 10, 2026 - 09:51 BST

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational
Care Delivery Operational
Monitor Operational
Relatives Gateway Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting Operational
Group Reporting Operational
OneLondon Care Records Operational
Atlas eMar Partial Outage
Atlas Central Operational
CAPA Partial Outage
CAPA inbound prescription service Operational
Atlas Sync Operational
eMAR App Operational
Titan Integration Operational
Scorecard Operational
Digital Reception Operational
MDM (Mobile Device Management) Operational
Intercom Operational
Oomph Operational
ResHub Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
IQ Operational
Redcrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 10, 2026

Unresolved incident: CAPA 2 currently not opening for pharmacy users.

Sep 9, 2026

Resolved - This incident has been resolved.
Sep 9, 08:59 BST
Investigating - We are currently investigating an issue where all e-learning courses are showing as event courses and not being marked as complete when they have been.
Sep 4, 09:46 BST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Resolved - The performance issues affecting the system have now been fully resolved. All services are operating normally.

We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly.

We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.

Sep 7, 12:12 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 11:41 BST
Identified - We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

We will share another within 1 hour.

Sep 7, 11:40 BST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Resolved - This incident has been resolved.
Sep 2, 15:39 BST
Monitoring - A fix has been implemented to resolve users not being able to search for residents using the search bar and general performance delays across the KareInn platform. We are monitoring the results of the fix.
Sep 1, 14:55 BST

Sep 1, 2026

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Resolved - This incident has been resolved.
Aug 28, 09:29 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 08:26 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Aug 28, 08:09 BST

Aug 27, 2026

No incidents reported.