Person Centred Software

All Systems Operational

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Welcome to the Person Centred Software status page for system updates

mCare ? Operational
Care Delivery ? Operational
Monitor ? Operational
Relatives Gateway ? Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting ? Operational
Group Reporting ? Operational
OneLondon Care Records Operational
eMar ? Operational
Atlas Central ? Operational
CAPA ? Operational
CAPA inbound prescription service ? Operational
Atlas Sync Operational
eMAR App ? Operational
Titan Integration Operational
Scorecard Operational
Digital Reception ? Operational
MDM (Mobile Device Management) Operational
Intercom ? Operational
Wellness & Activities Platform Operational
ResHub ? Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 13, 2025

No incidents reported today.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Resolved - This incident has been resolved.
Nov 10, 16:22 GMT
Update - We are continuing to monitor for any further issues.
Nov 10, 15:38 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 15:38 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 10, 14:46 GMT
Update - The ongoing issue is detrimental effect on performance of the CAPA Pharmacy system, PCS will update as soon as the issue has been identified and a resolution available
Nov 10, 14:18 GMT
Update - Sync issues are ongoing and currently this is affecting both Sync Pod servers intermittently, we update as soon as the cause is identified and a fix is available
Nov 10, 14:14 GMT
Investigating - We are aware that some users are experiencing some Atlas Device Synchronisation issues on Sync Pod A, if you are experiencing these problems please attempt to change to Sync Pod B
Nov 10, 13:35 GMT
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
Resolved - This incident has been resolved, Atlas customers can now synchronise their devices on both Sync Pods (A and B)
Nov 1, 10:00 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 09:33 GMT
Identified - Atlas DevOps have identified the issue and a fix is being implemented.
Nov 1, 09:19 GMT
Investigating - We are currently investigating this issue, currently this issue seems to be only affecting Atlas Sync Pod A, we would advise that customers change their sync Pod to Pod B from within the Options section of the Atlas App on their devices
Nov 1, 09:08 GMT
Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.