Person Centred Software Status

Person Centred Software

CAPA Label Printing Outage

Update - A fix has been implemented to resolve the issue with printing labels from CAPA. Pharmacy customers will need to completely log out of CAPA and log back in to apply the fix. We are continuing to monitor the system to ensure stability.

Thank you for your continued patience whilst we have been working to resolve this complex issue.
Jul 24, 2026 - 14:56 BST

Monitoring - A Fix has been test and implemented, Printing though CAPA is now working, you will need to log out of your CAPA session and log back in for this fix to apply to your CAPA session
Jul 24, 2026 - 14:55 BST

Update - End of Day Update: Work continues to resolve the issue with label printing in CAPA. Our engineering team has made progress, and will continue the work to resolve as the top priority. If you are affected by this issue, please contact Support who can provide assistance, or if you use Atlas Central, please see the News section in the Support widget for guidance on how to proceed.

Thank you for your ongoing patience and understanding.
Jul 23, 2026 - 17:07 BST

Update - Our engineering teams are continuing to work on a fix for this issue. Thank you for your continued patience whilst we work to restore service.
Jul 23, 2026 - 13:24 BST

Update - Label printing is still unavailable for pharmacy customers via CAPA. Our engineering team continue to work on this issue as a priority. We apologise for the continued disruption to the service, and thank you for your patience.
Jul 23, 2026 - 10:45 BST

Update - We are continuing to work on the issues with CAPA label printing. We sincerely apologise for the disruption to this crucial service and thank you for your continued patience and understanding.
Jul 23, 2026 - 09:16 BST

Update - We are continuing to work on a fix for this issue.
Jul 23, 2026 - 07:53 BST

Identified - An issue has been identified where CAPA Label Printing is not currently working, please accept our apologies, our Development team are working to resolve this issue.
Jul 23, 2026 - 04:00 BST

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Scorecard Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Intercom Operational

Oomph Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

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Intercom Email Operational

Intercom Chats and Posts Operational

Aircall Inbound Calls Operational

Aircall Outbound Calls Operational

IQ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2026

No incidents reported today.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Unresolved incident: CAPA Label Printing Outage.

Jul 23, 2026

Atlas Device Synchronisation

Resolved - The performance issues affecting device synchronisation have now been fully resolved. All services are operating normally.

We are sorry for the disruption this caused today. We know that reliability is essential when you are administering medication, and we do not take that responsibility lightly.

We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Jul 23, 11:41 BST

Update - We are continuing to monitor for any further issues.
Jul 23, 11:05 BST

Monitoring - Device synchronisation is now improving. Customers may get intermittent synchronisation failures whilst the performance scales up. We recommend waiting 5 minutes, then trying again if this happens.
Jul 23, 10:40 BST

Identified - We are continuing to work on the issues with Atlas device synchronisation as a critical priority. Our engineering team are working with our infrastructure partners to restore service as quickly as possible. We sincerely apologise for the disruption to this crucial service and thank you for your continued patience and understanding.
Jul 23, 09:14 BST

Update - We are continuing to investigate this issue as our highest priority. We understand the impact this is having on your teams and apologise for the disruption this is causing. We will provide a further update as soon as we have more information to share.
Jul 23, 09:14 BST

Investigating - There is an issue with the Atlas device sync service. Our technical teams are investigating.
Jul 23, 06:58 BST

Atlas System Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 04:15 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:15 BST

Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 02:03 BST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 23, 02:02 BST

Atlas System Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 BST

Scheduled - As part of our ongoing commitment to providing the best possible service, we'll be carrying out a scheduled infrastructure upgrade to Atlas this Wednesday 22nd July, between 11:00pm and 2:00am.

During this window, Atlas will be unavailable for approximately 3 hours while the upgrade takes place. Normal service will resume once the work is complete.

When will this happen?

📅 Wednesday 22nd July

⏰ 11:00pm - 02:00am

What do I need to do?

To ensure night-time rounds run smoothly during this period, we recommend one of the following:

Move to one device per unit from the start of your night-time round, or

Complete a full sync on all devices at around 10:30pm, then move to one device per unit before the upgrade window begins

Can I still administer medication?

Yes, you can still administer medication during this time using Offline Mode whilst synchronisation is unavailable.

❗As a reminder, only one device should be used per unit at any time. Devices in offline mode are unable to communicate with each other, so using more than one unsynchronised device on the same unit at once can lead to conflicting records.

We understand any period of downtime can be disruptive, and we've scheduled this outside of core hours to minimise impact. Thank you for your patience while we continue to strengthen the platform. 🙏

If you have any questions, please don't hesitate to contact Support by sending us a message in the Support widget or by email at support@atlasemar.com. 🙂
Jul 21, 15:27 BST

Jul 22, 2026

DepenSys - Login Issue

Resolved - This incident has been resolved.
Jul 22, 20:10 BST

Identified - The issue has been identified and a fix is being implemented.
Jul 22, 16:33 BST

Investigating - We are currently investigating reports of users not being able to log into DepenSys.
Jul 22, 15:43 BST

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Atlas Device Synchronisation

Resolved - There is an issue with the Atlas device sync service. Our technical teams are investigating.
Jul 18, 09:00 BST

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

mCare WEU - Cluster Upgrades

Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 BST

Update - We will be undergoing scheduled maintenance during this time. We expect no downtime.
Jul 2, 10:15 BST

Scheduled - Undergoing routine cluster upgrades - no downtime expected
Jul 1, 11:16 BST

Jul 14, 2026

Performance Issues with mCare on Database Shard B - Affecting 12% of Customers

Resolved - This incident has been resolved.
Jul 14, 10:59 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 09:31 BST

Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Jul 14, 08:20 BST

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.