Person Centred Software Status

Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Scorecard Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Intercom Operational

Oomph Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

Intercom Intercom Web Messenger Operational

Intercom Email Operational

Intercom Chats and Posts Operational

Aircall Inbound Calls Operational

Aircall Outbound Calls Operational

IQ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2026

No incidents reported today.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

Atlas Integration timeout issues

Resolved - This incident has been resolved.
May 29, 16:09 BST

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 15:39 BST

Investigating - We are currently investigating an issue with the Atlas Integration API
May 29, 15:23 BST

May 28, 2026

Prescriptions emailed into CAPA not appearing to process

Resolved - This incident has been resolved.
May 28, 15:42 BST

Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 15:24 BST

Update - We have had some reports of emails for prescriptions not pulling through to CAPA. We are currently investigating the issue
May 28, 15:21 BST

Investigating - We are currently investigating this issue.
May 28, 15:20 BST

May 27, 2026

No incidents reported.