Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational
Care Delivery Operational
Monitor Operational
Relatives Gateway Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting Operational
Group Reporting Operational
OneLondon Care Records Operational
eMar Operational
Atlas Central Operational
CAPA Operational
CAPA inbound prescription service Operational
Atlas Sync Operational
eMAR App Operational
Titan Integration Operational
Scorecard Operational
Digital Reception Operational
MDM (Mobile Device Management) Operational
Intercom Operational
Wellness & Activities Platform Operational
ResHub Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 06:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:00 GMT
Scheduled - We will be undergoing system maintenance at this time, during this period there will be an outage of sync for up to 15 min, devices will continue to function offline.
Nov 25, 14:50 GMT
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Resolved - This incident has been resolved.
Nov 26, 14:00 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 13:33 GMT
Identified - We are investigating reports of poor performance with Monitor for some customers on Web Shard E
Nov 26, 13:22 GMT
Resolved - This incident has been resolved.
Nov 26, 13:52 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 11:31 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 11:06 GMT
Investigating - We are currently investigating a reported issue with data not being received via the Titan integration. We are aware that this would have impacted your ability to book in and scan the barcodes of recently supplied medication. We are working to resolve this as a priority.
Nov 26, 10:45 GMT
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.