Person Centred Software

All Systems Operational

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Welcome to the Person Centred Software status page for system updates

mCare Operational
Care Delivery Operational
Monitor Operational
Relatives Gateway Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting Operational
Group Reporting Operational
OneLondon Care Records Operational
Atlas eMar Operational
Atlas Central Operational
CAPA Operational
CAPA inbound prescription service Operational
Atlas Sync Operational
eMAR App Operational
Titan Integration Operational
Scorecard Operational
Digital Reception Operational
MDM (Mobile Device Management) Operational
Intercom Operational
Oomph Operational
ResHub Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
IQ Operational
Redcrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Redcrier - Historical Training Records Issue
Resolved - This incident has been resolved.
Aug 13, 15:37 BST
Investigating - We are currently investigating an issue where historical training records are not showing in the completion matrix on Redcrier.
Aug 12, 14:48 BST
Performance Issues with mCare Database Shard E - Affecting 5% of Customers
Resolved - This incident has been resolved.
Aug 13, 14:41 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 14:24 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 13:46 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Aug 13, 13:45 BST
Performance Issues with mCare Database Shard E - Affecting 5% of Customers
Resolved - This incident has been resolved.
Aug 13, 13:37 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 13:27 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Aug 13, 13:27 BST

Aug 12, 2026

Performance Issues with mCare Web Shard C - Affecting 22% of Customers
Resolved - This incident has been resolved.
Aug 12, 09:56 BST
Update - We are continuing to monitor for any further issues.
Aug 12, 09:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 09:42 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 12, 09:36 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Aug 12, 09:36 BST

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Performance Issues with mCare Database Shard I - Affecting 14% of Customers
Resolved - This incident has been resolved.
Aug 10, 13:10 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 12:30 BST
Investigating - We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Aug 10, 12:18 BST

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Atlas Device Synchronisation
Resolved - There is an issue with the Atlas device sync service. Our technical teams are investigating.
Aug 7, 21:00 BST

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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