Person Centred Software Status

Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Scorecard Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Intercom Operational

Oomph Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

Intercom Intercom Web Messenger Operational

Intercom Email Operational

Intercom Chats and Posts Operational

Aircall Inbound Calls Operational

Aircall Outbound Calls Operational

IQ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2026

CAPA Inbound Prescription Service Degraded Performance

Resolved - This incident has been resolved.
Jan 20, 14:22 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 13:57 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 20, 13:44 GMT

Investigating - We are currently investigating this issue.
Jan 20, 13:41 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 11:01 GMT

Investigating - CAPA inbound prescription email service is currently experiencing degraded performance, you may experience a delay in Rx appearing on CAPA. This is currently being investigated.
Jan 20, 10:54 GMT

Jan 19, 2026

PCS Learn and Oomph Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 22:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:00 GMT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 9, 10:55 GMT

Monitor & Care Delivery App Degraded Performance

Resolved - This incident has been resolved.
Jan 19, 13:00 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 11:36 GMT

Update - We are continuing to work on a fix for this issue.
Jan 19, 10:53 GMT

Identified - We are investigating an issue with the Care Delivery app which is affecting some customers
Jan 19, 09:56 GMT

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

Atlas Database Issues

Resolved - This incident has been resolved.
Jan 13, 10:40 GMT

Update - We are continuing to monitor for any further issues. If you are still experiencing issues syncing devices, please swap the Sync Pod and retry
Jan 13, 08:41 GMT

Monitoring - A fix has been implemented and we are monitoring the results. If you are still experiencing issues syncing devices, please swap the Sync Pod and retry
Jan 13, 08:37 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 13, 08:31 GMT

Update - We are continuing to investigate this issue.
Jan 13, 08:20 GMT

Update - We are continuing to investigate this issue.
Jan 13, 08:17 GMT

Investigating - We are currently investigating this issue.
Jan 13, 08:16 GMT

Jan 12, 2026

Monitor and CareDelivery Degraded Performance

Resolved - This incident has been resolved.
Jan 12, 22:10 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 21:59 GMT

Update - We are continuing to work on a fix for this issue.
Jan 12, 21:37 GMT

Update - We are continuing to work on a fix for this issue.
Jan 12, 20:36 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 12, 19:24 GMT

Investigating - We are currently investigating an issue affecting performance for data shard A.
Jan 12, 18:36 GMT

Atlas Database Issues

Resolved - This incident has been resolved.
Jan 12, 17:01 GMT

Update - We are continuing to monitor for any further issues.
Jan 12, 16:48 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 16:47 GMT

Update - We are continuing to work on a fix for this issue.
Jan 12, 16:46 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 12, 16:21 GMT

Update - We are continuing to investigate this issue.
Jan 12, 16:20 GMT

Update - We are continuing to investigate this issue.
Jan 12, 16:15 GMT

Update - We are continuing to investigate this issue.
Jan 12, 16:13 GMT

Investigating - We are currently investigating this issue.
Jan 12, 16:13 GMT

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

Monitor and Care Delivery App Degraded Performance

Resolved - This incident has been resolved.
Jan 7, 12:10 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 10:35 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 7, 10:34 GMT

Update - We are continuing to investigate this issue.
Jan 7, 10:34 GMT

Investigating - We are investigating an issue with the Care Delivery app which is affecting some customers
Jan 7, 10:23 GMT

Jan 6, 2026

No incidents reported.