UPDATE: Performance Issues with mCare Database Shard C - Affecting 4% of Customers

Incident Report for Person Centred Software

Resolved

This incident has been resolved.

Posted Oct 17, 2026 - 20:54 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2026 - 20:53 BST

Identified

We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

We will share another within 1 hour.

Posted Oct 17, 2026 - 20:43 BST

This incident affected: mCare (Care Delivery, Monitor, Relatives Gateway, Action Plans) and mCare Services (API, GP Connect, 3rd Party Integrations, Archive Reporting, Group Reporting, OneLondon Care Records).