Prescriptions emailed into CAPA not appearing to process

Incident Report for Person Centred Software

Resolved

This incident has been resolved.
Posted May 28, 2026 - 15:42 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 28, 2026 - 15:24 BST

Update

We have had some reports of emails for prescriptions not pulling through to CAPA. We are currently investigating the issue
Posted May 28, 2026 - 15:21 BST

Investigating

We are currently investigating this issue.
Posted May 28, 2026 - 15:20 BST
This incident affected: eMar (CAPA inbound prescription service).