The performance issues affecting the system have now been fully resolved. All services are operating normally.
We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly.
We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Posted May 26, 2026 - 14:14 BST
Monitoring
We have implemented a fix and are closely monitoring the system to confirm it is performing as expected.
You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know.
We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you again for bearing with us.
Posted May 26, 2026 - 12:01 BST
Identified
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.
We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.
Our team has been alerted and is already working to investigate and resolve this as an urgent priority.