Performance Issues with mCare Web Shard D - Affecting 5% of Customers

Incident Report for Person Centred Software

Resolved

This incident has been resolved.

Posted Oct 05, 2026 - 16:23 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 05, 2026 - 14:17 BST

Investigating

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Posted Oct 05, 2026 - 14:11 BST

This incident affected: mCare (Monitor).