Resolved -
This incident has been resolved, Atlas customers can now synchronise their devices on both Sync Pods (A and B)
Nov 1, 10:00 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 1, 09:33 GMT
Identified -
Atlas DevOps have identified the issue and a fix is being implemented.
Nov 1, 09:19 GMT
Investigating -
We are currently investigating this issue, currently this issue seems to be only affecting Atlas Sync Pod A, we would advise that customers change their sync Pod to Pod B from within the Options section of the Atlas App on their devices
Nov 1, 09:08 GMT
Resolved -
Microsoft Azure have resolved the incident and we are seeing service resumed for customers.
Oct 29, 20:57 GMT
Identified -
The issue has been identified to be linked to a global incident with the Microsoft Azure service. We will provide updates as we know more.
Oct 29, 16:57 GMT
Investigating -
We are currently investigating reports of not being able to view residents on the home page of KareInn on handheld devices and desktops.
Oct 29, 16:32 GMT
Resolved -
This incident has been resolved.
Oct 29, 16:33 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 29, 12:36 GMT
Update -
We are investigating reported issues with our Pharmacy integration platform. We are aware that this would have impacted your ability to book in and scan the barcodes of recently supplied medication. We are working to resolve this as a priority.
Oct 29, 11:53 GMT
Update -
We are continuing to investigate this issue.
Oct 29, 11:33 GMT
Investigating -
We are currently investigating a reported issue with data not being received via the Titan integration
Oct 29, 11:28 GMT
Resolved -
This incident has been resolved.
Oct 20, 14:01 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 20, 13:18 BST
Identified -
The current global outage of AWS services is impacting our ability to make and receive phone calls. This is being worked on by our provider.
Oct 20, 10:53 BST