Person Centred Software

All Systems Operational

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Welcome to the Person Centred Software status page for system updates

mCare ? Operational
Care Delivery ? Operational
Monitor ? Operational
Relatives Gateway ? Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting ? Operational
Group Reporting ? Operational
OneLondon Care Records Operational
eMar ? Operational
Atlas Central ? Operational
CAPA ? Operational
CAPA inbound prescription service ? Operational
Atlas Sync Operational
eMAR App ? Operational
Titan Integration Operational
Digital Reception ? Operational
MDM (Mobile Device Management) Operational
Intercom ? Operational
Wellness & Activities Platform Operational
ResHub ? Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Routine infrastruture maintenance Sep 16, 2025 12:30-13:30 BST

We are performing upgrades of the underlying Kubernetes infrastructure, there is no expected impact during this period.
Posted on Sep 01, 2025 - 15:47 BST
Sep 16, 2025
Routine infrastruture maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:00 BST
Scheduled - We are performing upgrades of the underlying Kubernetes infrastructure, there is no expected impact during this period.
Sep 1, 15:46 BST
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Error when accessing live chat
Resolved - This incident has been resolved.
Sep 9, 15:45 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 14:23 BST
Investigating - We are investigating reports of an error message when accessing the live chat function with support, reloading the page should clear this error for you, this is not impacting PCS access or performance
Sep 9, 11:47 BST
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
CAPA inbound prescription service has degraded service
Resolved - This incident has been resolved.
Sep 3, 16:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 15:52 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 14:31 BST
Sep 2, 2025
Monitor Degraded Performance (Web Shard E Only)
Resolved - This incident has been resolved.
Sep 2, 13:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 13:20 BST
Identified - We are investigating reports of poor performance with Monitor for some customers.
Sep 2, 13:19 BST
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