Person Centred Software Status

Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Zendesk Operational

Wellness & Activities Platform Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 31, 2025

No incidents reported today.

Jul 30, 2025

No incidents reported.

Jul 29, 2025

Essential infrastruture maintenance

Completed - The scheduled maintenance has been completed.
Jul 29, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 19:00 BST

Scheduled - We will be undergoing essential infrastructure maintence. We expect little to no interruption during this time.
Jul 21, 15:17 BST

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

Issue with recorded care displaying on care app or monitor

Resolved - This incident has been resolved.
Jul 24, 16:30 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 15:28 BST

Investigating - We are currently investigating this issue.
Jul 24, 14:52 BST

Timeout Errors on Monitor

Resolved - This incident has been resolved.
Jul 24, 16:30 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 15:29 BST

Investigating - We are currently investigating an issue with users experiencing errors when trying to save assessments or care plans on monitor
Jul 24, 14:49 BST

Jul 23, 2025

No incidents reported.

Jul 22, 2025

Atlas Archived Drugs Update

Resolved - This incident has been resolved.
Jul 22, 08:47 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 12:27 BST

Update - We are continuing to investigate these reports. We have made some progress with solving some archived drugs and will continue to work on this as a high priority.
Jun 27, 16:37 BST

Identified - A small number of customers may experience previously archived drugs reappearing for a very limited number of residents. We are currently investigating and would advise customers to be extra vigilant when administering medication and report any concerns to the Customer Support team.
Jun 25, 18:54 BST

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.