Person Centred Software

All Systems Operational

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Welcome to the Person Centred Software status page for system updates

mCare Operational
Care Delivery Operational
Monitor Operational
Relatives Gateway Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting Operational
Group Reporting Operational
OneLondon Care Records Operational
eMar Operational
Atlas Central Operational
CAPA Operational
CAPA inbound prescription service Operational
Atlas Sync Operational
eMAR App Operational
Titan Integration Operational
Scorecard Operational
Digital Reception Operational
MDM (Mobile Device Management) Operational
Intercom Operational
Wellness & Activities Platform Operational
ResHub Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 19, 2025

No incidents reported today.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Monitor and CareDelivery degraded performance
Resolved - This incident has been resolved.
Dec 17, 06:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 17, 06:19 GMT
Identified - The issue has been identified and a fix is being implemented.
Dec 17, 05:59 GMT
Investigating - We are currently investgating an issue affecting data shard G.
Dec 17, 05:58 GMT
Dec 16, 2025

No incidents reported.

Dec 15, 2025
Atlas Device Synchronisation
Resolved - There was an issue with the Atlas device sync service. Our technical teams were alerted, applied a fix and service was restored at approximately 22:30.
Dec 15, 21:00 GMT
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Routine maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 11:00 GMT
Scheduled - We will be undergoing scheduled maintenance with no expected downtime.
Dec 9, 09:52 GMT
Monitor Degraded Performance
Resolved - This incident has been resolved.
Dec 11, 09:39 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 09:10 GMT
Investigating - We are investigating reports of poor performance with Monitor for some customers.
Dec 11, 09:01 GMT
Dec 10, 2025
Routine maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 11:00 GMT
Scheduled - We will be undergoing scheduled maintenance with no expected downtime.
Dec 10, 09:50 GMT
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Monitor Degraded Performance - Front End Web Shard E
Resolved - This incident has been resolved.
Dec 8, 17:41 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 12:08 GMT
Identified - We are investigating reports of poor performance with Monitor for some customers on Front End Web Shard E
Dec 8, 11:36 GMT
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Monitor Degraded Performance
Postmortem - Read details
Dec 17, 17:42 GMT
Resolved - This incident has been resolved.
Dec 5, 13:36 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 12:44 GMT
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 11:51 GMT
Investigating - We are investigating reports of poor performance with Monitor for some customers.
Dec 5, 11:23 GMT
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