Person Centred Software

All Systems Operational

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Welcome to the Person Centred Software status page for system updates

mCare Operational
Care Delivery Operational
Monitor Operational
Relatives Gateway Operational
Action Plans Operational
mCare Services Operational
API Operational
GP Connect Operational
3rd Party Integrations Operational
Archive Reporting Operational
Group Reporting Operational
OneLondon Care Records Operational
eMar Operational
Atlas Central Operational
CAPA Operational
CAPA inbound prescription service Operational
Atlas Sync Operational
eMAR App Operational
Titan Integration Operational
Scorecard Operational
Digital Reception Operational
MDM (Mobile Device Management) Operational
Intercom Operational
Oomph Operational
ResHub Operational
KareInn Operational
PCS Learn Operational
DepenSys Operational
Intercom Intercom Web Messenger Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Aircall Inbound Calls Operational
Aircall Outbound Calls Operational
IQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 1, 2026

No incidents reported today.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
mCare Monitor and Care App Degraded Performance
Resolved - This incident has been resolved.
Mar 30, 11:40 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 08:47 BST
Update - We are continuing to investigate this issue.
Mar 30, 08:23 BST
Investigating - We are investigating reports of poor performance with Monitor and Care App for some customers.
Mar 30, 08:12 BST
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Essential infrastruture maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 GMT
Scheduled - We will be undergoing essential maintenance
Mar 25, 14:14 GMT
Performance issues affecting customers on database shard H
Resolved - This incident has been resolved.
Mar 25, 16:17 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:55 GMT
Atlas EMAR Server Error when attempting to synchronise
Resolved - This incident has been resolved.
Mar 25, 10:38 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 10:06 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 09:20 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 09:15 GMT
Identified - The issue has been identified and a fix is being implemented. Please note that only Sync Pod A is currently affected. Please switch your sync pod to Pod B via the options button at the top of your app. Synchronisation should then be successful
Mar 25, 09:09 GMT
Investigating - We are currently experiencing reports of issues when trying to synchronise the devices on either pod. We are investigating this now
Mar 25, 08:22 GMT
Mar 24, 2026
Monitor and Care Delivery App Degraded Performance
Resolved - This incident has been resolved.
Mar 24, 12:08 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 11:38 GMT
Update - Performance on Care Delivery D has degraded. Our engineers are working on the issue
Mar 24, 11:05 GMT
Update - All services appear to have returned to normal with the exception of customers using the Care Delivery App on Web Shard C
Mar 24, 10:43 GMT
Identified - We are investigating reports of poor performance with Monitor for some customers.
Mar 24, 10:28 GMT
Mar 23, 2026
Monitor Degraded Performance - Front End Web Shard G
Resolved - This incident has been resolved.
Mar 23, 16:56 GMT
Identified - We are investigating reports of poor performance with Monitor affecting a limited number of customers on Front End Web Shard G
Mar 23, 15:34 GMT
Mar 22, 2026
Essential Maintenance on Atlas Sync Services
Completed - The scheduled maintenance has been completed.
Mar 22, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:30 GMT
Scheduled - We wanted to let you know that we’re aware of an issue linked to Atlas essential maintenance, which runs weekly over the weekend. This has been causing some intermittent syncing issues.

We’re actively implementing a number of improvements, with further changes planned over the coming weeks. While we expect any impact to be minimal, there may still be some intermittent issues syncing devices during this period.

You can still administer medication, and if you are not able to sync a device, you can use Offline Mode in the short-term. See the News section in the Support widget for details on how to do this.

Thanks very much for your patience while we continue to make these performance improvements, we really appreciate your understanding.
Mar 17, 15:31 GMT
Performance issues affecting customers on database shard H
Resolved - This incident has been resolved.
Mar 22, 08:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 08:17 GMT
Investigating - We are currently investigating an issue affecting customers on database shard H.
Mar 22, 07:35 GMT
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Atlas Device Synchronisation - Pod B
Resolved - This incident has been resolved.
Mar 19, 21:56 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 13:49 GMT
Investigating - There is an issue with the Atlas device sync service on Pod B. Our technical teams are investigating.
Mar 19, 09:50 GMT
Monitor Degraded Performance
Resolved - This incident has been resolved.
Mar 19, 13:58 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 11:30 GMT
Identified - We are investigating reports of poor performance with Monitor for some customers.
Mar 19, 10:31 GMT
Mar 18, 2026

No incidents reported.

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