Person Centred Software Status

Person Centred Software

All Systems Operational

About This Site

Welcome to the Person Centred Software status page for system updates

mCare Operational

Care Delivery Operational

Monitor Operational

Relatives Gateway Operational

Action Plans Operational

mCare Services Operational

API Operational

GP Connect Operational

3rd Party Integrations Operational

Archive Reporting Operational

Group Reporting Operational

OneLondon Care Records Operational

eMar Operational

Atlas Central Operational

CAPA Operational

CAPA inbound prescription service Operational

Atlas Sync Operational

eMAR App Operational

Titan Integration Operational

Digital Reception Operational

MDM (Mobile Device Management) Operational

Zendesk Operational

Wellness & Activities Platform Operational

ResHub Operational

KareInn Operational

PCS Learn Operational

DepenSys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

Monitor Degraded Performance - Limited Customer Impact

Resolved - This incident has been resolved.
Apr 2, 16:31 BST

Monitoring - We are aware of a period of poor performance with Monitor for some customers. A fix has been implemented and we are monitoring the results.
Apr 2, 12:06 BST

Apr 1, 2025

Monitor Degraded Performance - Limited Customer Impact

Resolved - This incident has been resolved.
Apr 1, 16:55 BST

Monitoring - We are aware of a period of poor performance with Monitor for some customers. A fix has been implemented and we are monitoring the results.
Apr 1, 16:41 BST

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Care Delivery App Degraded Performance

Resolved - This incident has been resolved.
Mar 28, 20:55 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 08:45 GMT

Mar 27, 2025

Care Delivery App Degraded Performance

Resolved - This incident has been resolved.
Mar 27, 16:40 GMT

Update - Missed care notes are being processed now and should start to appear over next 30 minutes
Mar 27, 15:44 GMT

Update - We are continuing to monitor for any further issues.
Mar 27, 15:35 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 15:35 GMT

Investigating - We are investigating reports of data not uploading from the Care Delivery App to Monitor, and planned actions appearing as missed.
Mar 27, 15:28 GMT

Action Plans Unavailable

Resolved - This incident has been resolved.
Mar 27, 11:14 GMT

Monitoring - There was an incident causing Action Plans to be unavailable. We have implemented a fix and are monitoring the results. We apologise for the disruption to service.
Mar 27, 11:02 GMT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Routine infrastruture maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:00 GMT

Scheduled - We are performing upgrades of the underlying Kubernetes infrastructure, there is no expected impact during this period.
Mar 5, 14:50 GMT

Routine infrastruture maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 GMT

Scheduled - We are performing upgrades of the underlying Kubernetes infrastructure, there is no expected impact during this period.
Mar 5, 14:47 GMT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.